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WHAT IS THE SPORTRX SEE BETTER GUARANTEE?

Our See Better Guarantee ensures your complete and total satisfaction with your eyewear. It works like this:

  • Try your eyewear for up to 45 days
  • Make sure your vision is clear, the frame fits well, and you love it!
  • Send it back or exchange it if you’re not 100% satisfied
  • We cover standard return shipping on domestic orders

We aim for perfection on the first try! But if you’re not 100% satisfied, we’ll remake your order, exchange it, or set you up with a full refund. We kindly ask that your eyewear, accessories, and packaging are in their original condition for the return.

 

FREE RETURN SHIPPING

Nothing should come between you and stellar vision. That’s why we cover standard shipping on all domestic return orders! Unfortunately, we can’t send return labels to international addresses.

 

PERSONALIZED SUPPORT

Need help with your new eyewear, or have questions about it? Reach out to our friendly and knowledgeable Sports Opticians! We’re experts at fielding questions and making recommendations. A few things we might ask about your new frames are:

  • Can you see? If something isn’t quite right, let us know.
  • Do they fit? We can help you determine if your frames are the right fit for your face.
  • Do you like them? Maybe the color is off, or you’re not sure about the style. It doesn’t matter—we’ll make it right.

 

YOUR HAPPINESS IS OUR PRIORITY

Shopping for eyewear online is easy with our See Better Guarantee. No matter why your order isn’t perfect, we’ll do all we can to make it so. You can rest assured that you’ll never be stuck with anything you’re not 100% happy with. Start seeing better today while doing the things you love. Contact us to get started!

 





0 SPORTRX RETURN POLICY FAQs

You have 45 days from receiving your order to start a return for a remake or refund. If your prescription changes, we’ll remake your order within 60 days. Quality eyewear is an investment, and we want you to have peace of mind about your new specs!

If anything feels off about your prescription lenses, please don’t delay and contact us immediately. The sooner we can troubleshoot the problem, the sooner you can get back to enjoying the things you love.

All returns are handled by a skilled, attentive Sports Optician within 48 hours max—no matter when or how you reach out to us. We’ll work with your individual needs to find the best solution. Once we determine whether to start a remake or a refund, we’ll send you a return label and begin processing it as soon as we have the original order in-hand. Please note that any upgrades you purchase during an exchange will be added to your total.

You got it! We’ll refund your order 100% when you start a return within 45 days of receiving it. It’s that simple.

Starting an exchange or return after the 45 day window impacts lab times and approval rates with our brand partners. For this reason, we may not be able to make changes to your original order. However, we will still do our best to help! Reach out to one of our friendly Sports Opticians and we’ll be glad to assist you.

Non-prescription orders: Warranty information for non-prescription orders varies based on many factors, and not every brand includes a warranty. To learn more, please reach out to one of our seasoned Sports Opticians. We’re happy to help!

Brand prescription lenses: Brand prescription lenses (not frames) have a one or two year, one-time warranty depending on the brand. If you’re not sure what the warranty is on your branded prescription lenses, give us a call!

SportRx brand prescription lens coatings: All SportRx anti-reflective, mirrored, and scratch coatings include a one or two year lens warranty. Each coating shows its warranty information when you select it during the build process. All coatings are eligible for a one-time lens replacement for scratches within the warranty period specified for the selected coating. Sorry, this does not cover updated prescriptions, lens materials, coatings or frame changes.

Rx goggle inserts: Goggle inserts do not include a warranty. However, if you feel you have received a defective product, please reach out to us! We’ll do all we can to make it right.

All warranties are limited to exact replicas of the original order and do not cover upgrades or changes.

Give us a call or email us! Similar to the return process, an optician will send you a free return label (US residents only). Please send the frames with the lenses you’re claiming the warranty on. We’ll fit the new lenses into your frame and send them back to you, or set up a complete lens and frame warranty replacement if applicable.

Did you purchase accident protection? You can file a warranty claim with Extend here

Maddie did a fantastic job at helping me order my prescription glasses. She was thorough, informative, and explained all the options very clearly, making it easier for me to order the exact pair I needed. One of the best customer service experiences I've had.

Moses S.