Returns & Exchanges
If you need to have your eyewear replaced under warranty, reach out to one of Sports Opticians to begin the warranty process. They'll begin a return authorization, set up your replacement order, and send you a return label* so you can ship your original eyewear back to us. Once we receive your original order, we'll process your warranty replacement, and if needed, begin production on your replacement lenses.
*For Domestic orders only. Sorry, international friends - we're unable to provide return labels to international addresses.
Frames and prescription lenses are covered under independent warranties.
Non-prescription orders: Warranty information for non-prescription orders varies based on many factors, and not every brand includes a warranty. To learn more, please reach out to one of our seasoned Sports Opticians. We’re happy to help!
Brand prescription lenses: Brand prescription lenses (not frames) have a one or two year, one-time warranty depending on the brand. If you’re not sure what the warranty is on your branded prescription lenses, give us a call!
SportRx brand prescription lens coatings: All SportRx anti-reflective, mirrored, and scratch coatings include a one or two year lens warranty. Each coating shows its warranty information when you select it during the build process. All coatings are eligible for a one-time lens replacement for scratches within the warranty period specified for the selected coating. Sorry, this does not cover updated prescriptions, lens materials, coatings or frame changes.
Rx goggle inserts: Goggle inserts do not include a warranty. However, if you feel you have received a defective product, please reach out to us! We’ll do all we can to make it right.
All warranties are limited to exact replicas of the original order and do not cover upgrades or changes.
When you shop with SportRx, you're always backed by our See Better Guarantee™. Take 45 days with your new eyewear and if they're anything short of perfection, let us know and we'll make it right. We've got you covered for shipping — both ways — and never charge restocking fees. Get clear vision in a frame you love or get 100% money back. It's a promise!